Privacy Policy
We collect and hold information about you as a legitimate interest as defined under the General Data Protection Regulations (GDPR). This privacy policy explains how we use any personal information we collect about you when you use our service. It also informs you of your rights and our responsibilities in the processing of your personal information under the General Data Protection Regulations.
What information do we collect about you?
We collect information about your current and previous psychological and physical health, and your current and previous social and family circumstances during your assessment appointments. We will also collect information about you when you voluntarily complete questionnaires.
How will we use the information about you?
We collect information about you so we can carry out your assessment and provide follow-up. Information collected is confidential. Sarah or Katherine may discuss your personal information within peer supervision with each other, for the purposes of ensuring that our practice is safe and effective, and as mandated by our professional body. We do not share your personal information with anyone else. If applicable we will write to other relevant people, such as your GP, with your consent.
Sharing your personal information with third parties
We do not discuss your personal information with third parties. However, if our professional opinion was that there was an immediate and serious risk of harm to you or someone else then we may have to share your personal information with a third party such as your GP or the emergency services without first obtaining your consent. This might be because it is not practically possible to obtain your consent or because attempting to do so might lead to a delay in accessing help and therefore endanger your life or that of another. In situations where we did have to share your personal information with third parties to protect you or another, we will only share your personal information in so far as it is relevant and necessary to protect you or someone else. We will inform you what personal information we shared and to whom. It is possible that your personal information may be requested by a Court of Law, Coroner’s Office or Professional Body in which circumstances you may have limited or no rights of refusal.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the address below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to ask us to erase the personal information we hold about you. We can refuse the request if your personal information is needed in the defence or exercise of legal claims, or we believe there is an overriding legitimate interest to retain your information.
How your information is stored
We keep your personal information in electronic and paper records. Electronic information is stored on computer devices using password protected systems. Paper records are stored securely in a locked filing cabinet. Your identifying personal information (i.e. name and address) are kept separately from your record. We keep your personal information and the record of our work together for seven years, at which point we then erase your records.
Right to complain
You have the right to complain to the Information Commissioner’s Office without prejudice about the processing of your personal data: www.ico.org.uk Please contact us by email if you have any questions about this privacy policy or information we hold about you.
We keep our privacy policy under regular review and this privacy policy was last updated in November 2024.
Dr Katherine Hildyard Dr Sarah Rodgers
Clinical Psychologist Clinical Psychologist
HCPC registered: PYL06126 HCPC Registered: PYL27116
hopevalleypsychology@gmail.com